# The site says my CPF is already registered

Category: Access Data

URL: https://aguiabranca.empregare.com/en-us/ajuda/1534-the-site-says-my-cpf-is-already-registered

Updated: 2026-11-05

In Brazil, each CPF has only one account on Empregare. It is valid on the Empregare site and on the career sites of companies that use Empregare. If **This CPF is already registered** appears, there is already an account with this CPF, possibly created on a company's site.

## The account is yours

1. Tap **Log in with this CPF** and enter the password.
2. Don't remember the password: tap **Forgot my password**. If the account's email or phone number are old, use **I don't have access to this email** and then **I don't have access to this number**: the questions about the registration let you register a new email and phone number.

Do not create another account with a different email: the CPF cannot be in two accounts.

## You entered the wrong CPF

Tap **Correct the CPF**. If **Invalid CPF. Check the numbers.** appears, check the 11 digits. After saved, the CPF cannot be changed on the site: if it is wrong on your account, open a support ticket for us to evaluate the case.

## This registration is deactivated

The account for this CPF has been deactivated. Log in with the email or CPF and password and tap **Activate account**. If the deactivation was due to a deletion request, activating cancels the deletion.

## The account is not yours

If the screen shows an email or phone number you don't recognize, someone else may have used your CPF, sometimes a relative, by mistake. Do not try to guess the password. Open a ticket on the [support page](https://aguiabranca.empregare.com/pt-br/suporte/novo), under the subject **Data Privacy**, with your CPF, your birth date, and the email you want to use. We will confirm ownership and correct the account.

## Employee of a company with internal code

Some companies create the employee's account with an internal code (registration number, badge, or ID) instead of the CPF. If you have such an account and another with the CPF, open a ticket before deleting either of them.